‘Thank You’ Is Just the Beginning

first_imgAcross the company, our leaders are excited for this day and its three main goals:Celebrate EMC’s customer-centric cultureRecognize EMC’s passionate and committed employeesGain insights from customers and employees to continuously improve the EMC experienceYour feedback and experience matters and I hope that you will join us for our virtual celebration on October 7th, where you will hear from EMC leaders, customers and employees and have the opportunity to share your perspective via a Live Q&A discussion with EMC experts.Just as we hope to share our approach with you, we are very interested to learn how you are innovating the experience for your customers. We can only get better when we work together—so please come celebrate with us!On behalf of EMC’s leadership team, I sincerely say “Thank you”. This is just the beginning to an enduring partnership ahead. Whether you have invested in a global infrastructure using a broad set of solutions from EMC and our Federation partners, or are just in the preliminary conversations about the right product and service mix for your environment, we appreciate your willingness to give EMC the opportunity to earn your business.We do not take for granted that you have a choice in which technology vendor you choose.  Therefore, every interaction with our company is a new opportunity for us to prove how we will engage, enable, and evolve with you. Thank you for your trust and partnership and for believing in EMC.I recently had the opportunity to discuss the customer experience with Bill Fandrich, SVP and CIO of Blue Cross Blue Shield (BCBS) of Massachusetts, a premier healthcare company.  Bill shared the pressure faced by CIOs to be more efficient and effective and how partnering with EMC helped BCBS in its IT transformation. He also discussed how that transformation has allowed BCBS to deliver a better experience to its customers. To watch the full interview, click here.As an industry leader, it is so important to listen to the needs of our customers—to make sure that both their challenges and business initiatives are  understood. These personal insights, combined with robust analytics and feedback mechanisms, are what allow EMC to continuously improve and innovate the customer experience.Total Customer Experience DayOn October 7, 2014, EMC will be sponsoring our Total Customer Experience Day event—a global celebration of our commitment to customers. The day will include a virtual celebration hosted on the EMC Community Network, open to customers and employees, as well as onsite events at 10+ EMC campuses in 7 countries—Egypt, China, India, Singapore, Ireland, Russia and the US. Not only will EMC celebrate on this day, but we join other companies around the world who also recognize the importance of a great customer experience and take time to celebrate as part of “CX (Customer Experience) Day”.last_img read more

Rakia Reynolds, Face of Dell for Small Business, Drops in at Dell HQ

first_imgA recent visitor to Dell’s main campus just outside Austin, Texas turned several heads.She was a face very familiar to Dell team members, although most had never met her in person. Dressed in her typically bold style – a brightly patterned suit – team members peeked out of their desks to meet her as she walked the halls of Dell’s headquarters.Rakia Reynolds is the face of Dell for Small Business appearing in print, video, and digital ads. She was even featured in this Dell for Small Business billboard in Brooklyn, New York (below).But Reynolds isn’t a professional model. She’s president and founder of Skai Blue Media, a multimedia public relations agency with an all-star roster of lifestyle, technology and fashion clients. And, she’s a real Dell customer.“We are living in a mobile economy and my laptop is my office,” Reynolds says. “When I got the XPS 13, I was impressed because it had this sleekness to it and I loved the touch screen, it was lightweight and I can go an entire day without having to plug in.”&nbsp;</p><p>Taking advantage of technology is number 10 on Entrepreneur magazine’s 23 common characteristics of successful entrepreneurs, and Reynolds says technology inspires her to look at things totally different.Reynolds’ visit to Dell focused, among other things, on an exciting part of Dell’s partnership with the successful businesswoman – supporting entrepreneurs.Reynolds has been a long-time advocate of women and minority owned entrepreneurs, most recently signing on as a judge on new TV series, Queen Boss.In addition to her work as the face of Dell for Small Business, Reynolds has been involved with Dell Women’s Entrepreneur Network (DWEN) for many years and has participated in a number of events and activations in support of the mission of empowering women entrepreneurs.Pictured: Erik Day, VP Small Business Sales and Rakia Reynolds, CEO, Skai Blue Media&  Face of Dell for Small BusinessReynolds’ day at Dell yielded new opportunities for a continued partnership. She agreed to and subsequently spoke on a Small Business Panel powered by Microsoft and Dell that addressed government policies and how small businesses can grow and thrive under the new administration.When asked by the Young Entrepreneur Council’s “Business Collective” about the best advice she received that helped shape her as an entrepreneur, however, she said it was actually discouragement that drives her.“My mother once told me, ‘Rakia, you can’t be on every ship that sails!’ And while some people would agree with this ‘you can’t have it all’ sentiment, I’ve made it my mission to prove her wrong. I absolutely love my mother, but I want to be living proof that you can do everything you put your mind to,” she told them.Ultimately, however, success to Reynolds is running a company where she gets to have an impact on the world, and we’re excited to provide her the technology solutions she needs to do just that.last_img read more

Corky Lee, known for photographing Asian America, dies at 73

first_imgCorky Lee, a photojournalist who spent five decades spotlighting the often ignored Asian and Pacific Islander American communities, has died. He was 73. His family said in a statement that Lee died Wednesday in Queens, New York, of complications from COVID-19. The self-described “undisputed unofficial Asian American Photographer Laureate,” Lee used his eye to pursue what he saw as “photographic justice.” He was present at many seminal moments impacting Asian America over a 50-year career. He was also a founding member of the New York chapter of the Asian American Journalists Association. A private funeral service will be held in New York.last_img

Bosnian director: Movie’s human-rights focus resonates now

first_imgSARAJEVO, Bosnia-Herzegovina (AP) — Bosnian filmmaker Jasmila Zbanic says she is used to improvising. And she says that came in handy this year while finishing a film during the pandemic. Zbanic’s latest film — “Quo Vadis, Aida?” — has no promotional budget but does have Oscar buzz as a possible nominee for best international film. Zbanic will know next week whether the movie made the shortlist of 15 international films. “Quo Vadis, Aida?” is based on true events from Bosnia’s 1992-95 inter-ethnic war. It took the writer-director more than a decade to put together and create. Post-production had to be done remotely across Europe. Zbanic thinks the movie’s focus on human rights resonates even more because of the pandemic.last_img

Myanmar, Russia pose early tests for Biden’s foreign policy

first_imgWASHINGTON (AP) — A military coup in Myanmar and a mass crackdown on dissidents in Russia are presenting early tests for the Biden administration as it tries to reestablish American primacy as a worldwide pro-democracy leader. President Joe Biden and his nascent foreign policy team have been confronted with two serious challenges in two parts of the world. The U.S. has invested decades of time, energy and money into promoting democracy in both Myanmar and Russia but now faces challenges in each that could affect the global balance of power. Yet, the tools at its disposal — sanctions — have proved unreliable in prompting change in the past.last_img

US ends deal with Arizona restricting Biden on immigration

first_imgPHOENIX (AP) — The U.S. Department of Homeland Security has terminated an unusual agreement that Arizona’s top prosecutor signed with the agency in the waning days of the Trump administration that would restrict President Joe Biden’s ability to overhaul his predecessor’s immigration policies. The action was revealed Wednesday as Arizona’s Republican attorney general sued to stop the newly confirmed Homeland Security secretary from carrying out the Democratic president’s 100-day moratorium on deportations. A federal judge in Texas has already put it on hold. The action comes the same week a whistleblower compliant revealed a top DHS official under Trump reached last-minute agreements with a union for immigration employees.last_img